NEXYXEN PRODUCT
Every customer, one complete record.
Contact details, past conversations, appointments and follow-ups for each customer in one record, so anyone on your team can pick up where the last person left off.
WHAT YOU GET
What every record holds
The things your team usually has to go and find.
Customer details
Name, number, preferred location and the services they have asked about.
Conversation history
Chats, calls and messages from every channel, in the order they happened.
Follow-ups and reminders
The next step for each customer, who owns it and when it is due.
THE DIFFERENCE
The difference in everyday work
How CRM changes the work around each customer enquiry.
Before
- History is lost when staff change
- Follow-ups depend on someone remembering
- Returning customers are treated as new
- Nobody can see who is waiting for a reply
After
- One record for every customer
- History from every channel in one place
- A reminder for every follow-up
- Returning customers are recognised
- A clear list of who needs a reply