NEXYXEN PRODUCT
One thread per customer, not five apps.
Customers message on WhatsApp, Instagram and your website, often about the same thing. Messaging keeps every conversation answered and organised in one place.
WHAT YOU GET
What it keeps on top of
The conversations that arrive between everything else.
First replies
Questions are answered straight away, so a customer is never left waiting on 'seen'.
Shared inbox
Every channel in one list, so two people never answer the same message twice.
Clean handover
When a person steps in, the whole conversation and the customer's details are already there.
THE DIFFERENCE
The difference in everyday work
How Messaging changes the work around each customer enquiry.
Before
- Each app keeps its own history
- Two people reply to the same customer
- What was agreed is remembered, not recorded
- Evening messages wait until morning
After
- Every message gets a quick first reply
- One thread per customer, across channels
- Your team can see who is handling what
- Agreed times and details are written down
- Out-of-hours messages are already answered